top of page

Privacy Policy

A legal disclaimer

Munro Leather Co customer privacy notice 

This privacy notice tells you what to expect us to do with your personal information. 

Contact details 

Email 

hello@munroleatherco.com 

What information we collect, use, and why 

We collect or use the following information to provide services and goods, including delivery: 

  • Names and contact details 

  • Addresses 

  • Payment details (including card or bank information for transfers and direct debits) 

  • Website user information (including user journeys and cookie tracking) 

  • Information relating to compliments or complaints 

We collect or use the following information for the operation of customer accounts and guarantees: 

  • Names and contact details 

  • Addresses 

  • Payment details (including card or bank information for transfers and direct debits) 

  • Purchase history 

  • Marketing preferences 

We collect or use the following personal information for dealing with queries, complaints or claims: 

  • Names and contact details 

  • Address 

  • Payment details 

  • Account information 

  • Purchase or service history 

  • Customer or client accounts and records 

  • Financial transaction information 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide services and goods are: 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Where we get personal information from 

  • Directly from you 

How long we keep information 

Munro Leather Co ("we", "us", "our" or "the Company") is committed to protecting the privacy and security of personal information held about our customers, prospective customers, suppliers, business contacts, employees and other individuals. 

This Data Retention and Disposal Policy sets out how long we retain different categories of information and the circumstances in which information will be securely deleted, destroyed or anonymised. 

The purpose of this policy is to ensure that: 

  • personal information is retained only for as long as it is reasonably required; 

  • information is retained for as long as necessary to meet our legal, contractual, accounting, tax, business and legitimate interests; 

  • records are retained for appropriate periods to allow us to deal with complaints, disputes, warranty issues and potential legal claims; 

  • personal information is not routinely retained indefinitely without justification; 

  • information is securely disposed of when it is no longer required; and 

  • we can demonstrate compliance with applicable UK data protection legislation. 

 

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided. 

This policy has been developed with regard to applicable UK legislation and regulatory requirements, including: 

  • UK General Data Protection Regulation (UK GDPR); 

  • Data Protection Act 2018; 

  • Companies Act 2006; 

  • applicable HM Revenue & Customs requirements; 

  • applicable employment legislation; 

  • applicable consumer protection legislation; and 

  • other legislation or regulatory requirements applicable to the Company's activities. 

The UK GDPR's storage limitation principle requires personal data to be kept for no longer than is necessary for the purposes for which it is processed. 

Customer and Order Information 

Munro Leather Co may retain customer and order information for up to six years from the date of the customer's last transaction. 

This may include: 

  • customer's name; 

  • delivery and billing address; 

  • email address; 

  • telephone number; 

  • order details; 

  • product purchased; 

  • bespoke product specifications; 

  • personalisation information; 

  • measurements provided for a custom product; 

  • correspondence; 

  • complaints; 

  • returns; 

  • refunds; 

  • warranty information; and 

  • relevant payment and transaction references. 

The purpose of retaining this information includes: 

  • fulfilling contractual and legal obligations; 

  • maintaining appropriate accounting and tax records; 

  • dealing with complaints and returns; 

  • dealing with product or warranty issues; 

  • establishing the history of an order; 

  • protecting the Company against fraudulent or improper claims; 

  • establishing, exercising or defending legal claims; and 

  • maintaining appropriate business records. 

Information that is no longer required for any of these purposes may be deleted earlier. 

 

Marketing Information 

Munro Leather Co may collect and retain information for direct marketing purposes where it has an appropriate lawful basis to do so. 

Where an individual has consented to receive marketing communications, their information may be retained until they withdraw their consent, or the Company otherwise determines that the information is no longer required. 

Where an individual unsubscribes or objects to direct marketing, the Company may retain a limited record of the individual's objection or suppression request. 

This is necessary to ensure that the Company does not inadvertently send further marketing communications to that individual. 

The Company will not use a suppression record for unrelated purposes. 

 

 

How to complain 

If you have any concerns about our use of your personal information, you can make a data protection complaint to us: 

Email: hello@munroleatherco.com 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.  

The ICO’s address: 

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113  
Website: https://www.ico.org.uk/make-a-complaint 

​

bottom of page