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Last updated: June 2026

Thank you for shopping with Munro Leather Co.

Each item is handcrafted with care, and some products may be made to order. This Shipping Policy explains how we process, dispatch, and deliver orders.

1. Order Processing

Orders are processed after payment has been successfully received.

Because our products are handmade, processing times may vary depending on:

• Product type

• Current order volume

• Whether an item is custom-made or personalised

Estimated production and dispatch times will be shown on product pages where applicable.

Orders are not processed on weekends or public holidays.

We are currently on a one week order processing time.

2. Shipping Locations

We currently ship to:

• United Kingdom

• [Insert additional countries if applicable]

If your country is unavailable at checkout, please contact us before placing an order.

3. Delivery Times

Estimated delivery times begin once your order has been dispatched.

Estimated delivery windows:

• UK Standard Delivery: 2-5 business days

• UK Express Delivery : contact me if this is required

• International Delivery: 3-7 business days

Delivery estimates are provided for guidance only and are not guaranteed.

4. Custom and Made-to-Order Items

Custom, personalised, and made-to-order products may require additional production time before dispatch.

Estimated production times will be communicated at purchase where possible.

Production delays do not automatically qualify an order for cancellation or compensation unless required under applicable consumer law.

5. Shipping Costs

Shipping charges are calculated at checkout.

From time to time, we may offer free delivery promotions.

Any customs duties, import taxes, or local charges for international deliveries are the responsibility of the customer unless otherwise stated.

6. Order Tracking

Where tracking is available, shipment confirmation and tracking details will be sent to the email address provided at checkout.

Tracking availability may vary depending on destination and shipping method.

7. Delays

While we aim to dispatch and deliver orders promptly, delays may occur due to:

• High order volumes

• Courier disruptions

• Severe weather

• Customs inspections

• Events outside our reasonable control

We appreciate your patience if delays occur.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an order is returned due to incorrect or incomplete address details:

• Additional shipping charges may apply for redelivery

• Refunds may exclude original shipping costs

9. Lost or Missing Orders

If you believe your order is lost:

• Please contact us within 14 days of the expected delivery date

• We may request confirmation of delivery details and allow time for courier investigation

If an order is confirmed lost, we will work with you to arrange a replacement or refund where appropriate.

10. Damaged Deliveries

If your order arrives damaged:

• Contact us within 7 days of delivery

• Include photographs of the packaging and product where possible

We will assess the issue and offer a suitable resolution where appropriate.

11. Contact Us

For shipping questions, please contact:

Munro Leather Co
Email: hello@munroleatherco.com