Terms and Conditions – Munro Leather Co

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Welcome to Munro Leather Co (“we”, “us”, “our”).

These Terms and Conditions govern your use of our website and any purchases made through it. By using our website or placing an order, you agree to these Terms.

1. About Us

Munro Leather Co is an online retailer specialising in handmade leather goods and custom leather products.

Business details:
Business name: Munro Leather Co
Email: hello@munroleatherco.com
Website: munroleatherco.com

2. Eligibility

By placing an order through our website, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.

• The information you provide is accurate and complete.

3. Products

We sell handmade leather goods and may also offer made-to-order or custom leather products.

Because products are handmade:

• Minor variations in colour, texture, stitching, dimensions, and finish may occur.

• Natural leather characteristics are not considered defects.

• Product photographs are provided for illustration and may vary slightly from the final product.

4. Custom and Personalised Orders

Where products are custom-made, personalised, engraved, or created to customer specifications:

• Orders cannot be changed once production has started.

• Production timelines are estimates only.

• We reserve the right to refuse custom requests at our discretion.

Custom products may have different cancellation and return rights as described below.

5. Pricing and Payment

All prices are displayed in GBP (£) unless otherwise stated.

Payment is processed securely through third-party providers including Stripe and PayPal.

Prices may change without notice, but changes will not affect orders already accepted.

We reserve the right to cancel orders where pricing errors occur.

6. Order Acceptance

Submitting an order does not guarantee acceptance.

An order is accepted only when we send confirmation that your order has been approved and is entering fulfilment.

We reserve the right to refuse or cancel orders for reasons including:

• Product availability

• Payment issues

• Suspected fraud

• Errors in product information

7. Shipping and Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

• Courier services

• Customs processing

• Events outside our reasonable control

Risk in goods passes to you upon delivery.

8. Returns and Refunds

For eligible purchases, customers may request a return within 30 days of delivery.

Returned goods must:

• Be unused and in original condition

• Include original packaging where reasonably possible

Refunds will be issued to the original payment method once approved.

Custom Products

Custom-made, personalised, or made-to-order items may not qualify for cancellation or return rights except where goods are faulty or required by applicable UK consumer law.

Nothing in these Terms limits statutory consumer rights.

9. Faulty or Damaged Items

If an item arrives damaged or develops a manufacturing fault, please contact us within a reasonable time and provide photographs where possible.

Where appropriate, we may offer:

• Repair

• Replacement

• Refund

This does not affect your legal rights under UK consumer law.

10. Intellectual Property

All website content including:

• Branding

• Product designs

• Images

• Text

• Logos

• Graphics

belongs to Munro Leather Co unless otherwise stated.

You may not reproduce, copy, distribute, or commercially exploit any content without written permission.

11. Marketing Communications

If you subscribe to our mailing list or provide consent, we may send marketing emails.

You can unsubscribe at any time using the unsubscribe link included in our communications.

Use of personal information is governed by our Privacy Policy.

12. Website Use

You agree not to:

• Misuse the website

• Attempt unauthorised access

• Introduce malicious software

• Interfere with website operation

We may suspend access where misuse occurs.

13. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses.

• Our total liability shall not exceed the value of the order purchased.

Nothing excludes liability where exclusion is unlawful.

14. Changes to These Terms

We may update these Terms periodically.

Changes become effective once published on the website.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the courts of England and Wales.

16. Contact

Questions about these Terms can be sent to:

Email: hello@munroleather.com